Please reach us at wagsretreat@outlook.com if you cannot find an answer to your question.
Yes. We are unable to board any dog that had not been vaccinated against distemper, hepatitis, parvovirus and leptospirosis. These vaccinations must be administered two weeks prior to boarding to ensure immunity.
We do not require kennel cough.
Yes, we do offer trials. The trial is booked at our standard 24-hour rate, just like a regular stay.
We are open from 8am to 8pm, 7 days a week.
Absolutely! We understand how important peace of mind is, so feel free to call any time during our hours to ask about your dog's stay.
Yes, we are open. The rate will be higher over this period.
We require 7 days notice for cancellations. Cancellations made less than 7 days in advance will result in the forfeiture of the deposit. Thank you for understanding.
If your dog doesn't settle, we will contact you to discuss their behaviour and any concerns. Our priority is making sure each dog feels comfortable and secure. We will try extra attention and if we feel your dog is still struggling with the environment, we will bring them into our own home to help them feel more comfortable. This will be case dependent and there will be an additional charge for this service.